Benjamin Kim

Soventure

Travel insurance marketplace

Senior User Experience Designer (Product Design)

• Led product design across the consumer travel-insurance marketplace, from discovery and quoting through plan comparison and purchase.
• Designed the plan-comparison and purchase experience, achieving a 20% higher conversion rate than the parent site (InsureMyTrip); the design was later adopted into the parent platform.
• Designed Soventure's plan-results page with a consistent, labeled coverage grid, replacing dense line-by-line lists. Diagnosed unnecessary data calls slowing the page and prioritized what data to load, reducing page load time by 3 seconds and cutting bounce rate by 3.5–5%.

FirstThought

Healthcare and life-sciences expert network

Co-Founder · Product & Design Lead

• Designed the core research-management platform around a machine-learning sourcing engine, reducing research work flows from several days to a few hours for a 25 -person analyst team.
• Built the roadmap around automating repetitive researcher work: CRM, sourcing/contact enrichment, email work flows through Microsoft Power Automate, and Twilio-powered SMS outreach.
• Introduced SMS outreach that contributed to approximately 1.5x higher response rates; designed screening work flows used to vet 7,500+ expert candidates annually while supporting compliance.
• Owned product strategy, research, UX/UI, prototyping, implementation and iteration, plus the company’s public website and engagement analytics.

Cureatr

Medication management technology

Senior UX Designer

• Designed and prototyped medication-reconciliation work flows for physicians and pharmacists, including clinical timelines and tools to surface medication gaps and potential overdose risk.
• Created an internal staff messaging product; the platform was used across 20+ hospital systems nationwide.

Quality Reviews

Real-time patient feedback

Founding Product Designer / First Employee · 2014–2015

Product Consultant · 2015–2023

• Joined as the first employee and designed the patient-facing survey product and provider analytics dashboard for real-time patient feedback.
• Helped recruit the company's first CTO/developer, supported fundraising and early product strategy, and traveled to hospitals to demo the product and support sales.
• Continued working with Quality Reviews as a product consultant through 2023 as the product and business evolved.
• Helped establish a platform that ultimately reached 21M patients and 10 of the top 35 U.S. healthcare providers.

Axial

Middle-market M&A and capital raising

Lead UX Designer and Product Development

• Led UX and visual design for a capital-raising marketplace and coordinated design and front-end engineering across a five-person team.

GLG

Financial and global information services

Senior UX/UI Designer

• Designed GLG's web-based expert-network product, used performance metrics to guide iterations, and managed and trained two junior designers.