Resume
Benjamin Kim
Senior Product Designer
Product designer with 15+ years shaping complex B2B and consumer products across healthcare, finance, expert research, and insurance. Experience spans 0→1 product strategy, research, design leadership, workflow automation, and data-informed iteration.
Experience
2023–2026
Soventure
Travel insurance marketplace
Senior User Experience Designer (Product Design)
- Launched Soventure’s consumer travel-insurance marketplace and led its product design, translating interviews and customer feedback into clearer plan evaluation around medical, cancellation, and activity coverage.
- Used GA4 funnels, session recordings, behavioral analytics, and A/B tests to investigate abandonment and form hypotheses; partnered on a Datadog and SpeedLab investigation that isolated quote-generation delays tied to carrier data.
2019–2022
FirstThought
Healthcare and life-sciences expert network
Founding Member, Product and Design Lead
- Defined the 0→1 product roadmap and served as sole designer, progressing from a CRM to automated expert discovery and contact enrichment, Microsoft Power Automate email workflows, and Twilio SMS outreach.
- Designed an ML-supported research platform that reduced expert research from several days to a few hours for a 25-person analyst team; a compliance-sensitive vetting workflow processed 7,500+ candidates annually.
- Applied a cross-domain engagement hypothesis from Quality Reviews: adding SMS and automated follow-up replies removed manual staff work and increased expert response rates 1.5×.
2016–2019
Cureatr
Medication management technology
Senior UX Designer
- Led design and prototyping for mobile medication reconciliation used across 20+ hospital systems, turning fragmented records into a horizontal medication-history timeline with contextual indicators for interactions, controlled substances, gaps, and overdose risk.
- Tested high-fidelity mobile prototypes with hospital staff around New York; findings validated the timeline interaction and informed an iOS-focused experience and complementary staff messaging workflow.
2014–2015
Quality Reviews
Real-time patient feedback
Head of Product Design
- Led product design for a mobile patient survey and provider analytics dashboard used by 21M patients and 10 of the top 35 U.S. healthcare providers, connecting real-time feedback to patient-experience improvement.
2011–2014
Axial
Middle-market M&A and capital raising
Lead UX Designer and Product Development
- Led UX and visual design for a capital-raising marketplace and coordinated design and front-end engineering across a five-person team.
2008–2011
GLG
Financial and global information services
Senior UX/UI Designer
- Designed GLG’s web-based expert-network product, used performance metrics to guide iterations, and managed and trained two junior designers.
Education
University of Illinois Chicago BA Graphic Design, 2004
Rhode Island School of Design Typography, 2004